Security and Compliance

“Non-negotiable standards.”

LiberateUK operates to rigorous data protection and compliance standards aligned with the sectors we support. All communications are managed securely, with clear governance and audit trails in place.

Critical Incident Handling

“When seconds matter”

When seconds matter, our highly trained operators act with precision and control. Every critical incident is managed through a structured, pre-agreed process that prioritises accuracy, speed and clear decision making. From the first moment of contact, incidents are assessed, verified, and escalated without delay, ensuring the right people are informed and action is taken immediately.

  • Emergency incident intake and verification

  • Incident classification against client criteria

  • Immediate escalation to named responders

  • Coordination with operational and field teams

Outcome: Reduced risk, faster resolution, controlled impact.

Medical Sector Communications

“Sensitive. Accurate. Compliant.”

Our specialist operators deliver round-the-clock support for medical and non-medical communications, ensuring every interaction is managed with precision and confidentiality. From patient verification and escalation to seamless coordination with care teams, all calls are handled securely, with complete audit trails to maintain compliance and protect critical information.

  • 24/7 medical and non-medical call handling

  • Patient escalation and verification pathways

  • Coordination with care providers and responders

  • Secure data capture and full audit trails

Outcome: Confidence, compliance, and patient safety.

Legal & Financial Services Support

“Structured communications for regulated environments.”

Structured communications for regulated environments are essential in legal and financial services. Our experienced operators manage every interaction with precision, ensuring regulated calls are logged accurately, risks are captured and escalated promptly, and clients are notified without delay. All communications integrate seamlessly with case and risk management systems, maintaining compliance while supporting efficient, reliable operations.

  • Regulated call handling and incident logging

  • Risk event capture and escalation

  • Client notifications and action tracking

  • Integration with case and risk management systems

Outcome: Control, traceability, and regulatory confidence.

Facilities Management Support

“Operational continuity, 24/7”

Operational continuity, 24/7 is maintained through a structured, responsive support service designed to keep facilities running smoothly at all times. Our trained operators manage fault reporting, coordinate contractors and suppliers, and communicate planned works with clarity and consistency, ensuring service levels are met, issues are resolved efficiently, and disruption is kept to an absolute minimum.

  • Fault reporting and prioritisation

  • Contractor and supplier coordination

  • Planned works and service notifications

  • SLA tracking and escalation

Outcome: Fewer disruptions, faster fixes, clear accountability.

When you need more than call answering.

Professional. Reliable. Critical-ready.

Organisations operating around the clock need more than call answering.
They need an extension of their operational capability, one that can triage, escalate and manage outcomes under pressure.

How We Work.

“Defined by process. Driven by results.”

  • Live 24/7 response
    All calls are handled by trained professionals, never left to automation unless specified.
  • Triage and classification
    Each call is assessed against your defined risk and incident frameworks.
  • Action and escalation
    Prescribed actions are triggered immediately, with the right people notified at the right time.
  • Documentation and reporting
    Every interaction is logged, auditable, and reportable in real time.
  • Continuous improvement
    Insight and data are used to refine processes and strengthen outcomes.

Technology and People.

“Built for reliability.”

We combine:

  • Secure, real-time call and incident platforms
  • Configurable escalation and notification engines
  • API-level integration with client systems
  • Highly trained operators aligned to your sector

This ensures every critical call is handled correctly, documented clearly, and acted on decisively.

Get a personal consultation.

Because critical calls demand certainty.